Shoreline Embroidery offers custom embroidery services, textile design consulting, and the sale of handmade finished products. All orders are executed based on specifications previously agreed upon with the client.

We do not guarantee that the final result will fully correspond to the client's mental image, only that it will comply with the technical description and materials established in the order.

The client is obliged to provide accurate and complete information regarding the desired design, dimensions, type of material, and delivery deadline.

The client is responsible for obtaining copyrights for any model, logo, or image they submit for embroidery. Shoreline Embroidery assumes no liability for infringement of third-party rights.

• The client may request design changes only during the sketch approval phase.
• After embroidery begins, changes are no longer possible without a new order.
• The estimated delivery time is communicated before order confirmation and may vary depending on complexity.

Shoreline Embroidery is not responsible for product damage caused by improper washing, prolonged sun exposure, or use under abrasive conditions.

In the event of manufacturing defects, the client is entitled to a remake of the product within 14 days of receipt, provided written notification is given.

Specific Exclusions

We are not liable for delays caused by external material suppliers or force majeure.

• Minor defects that do not affect the overall appearance of the product are not grounds for return.
• Shade variations between materials from different batches are considered normal.

We reserve the right to refuse or discontinue services for clients who repeatedly violate the presented terms, transmit offensive content, or fail to meet payment deadlines.

In the event of termination, the client will be notified in writing, and any ongoing orders will be completed or proportionally refunded.

Shoreline Embroidery may update these terms of use at any time, through a notice published on the website. Continued use of the services after the modification implies acceptance of the new terms.

For questions regarding these terms, you can contact us at the email address info@shorelineembroidery.com or by mail at P-ța Cireșilor nr. 5/8, bl. 6, ap. 81.